Requirements

Your device must meet the following requirements in order to use Data Protection.

• Windows operating system—The following Windows operating systems are supported.
  • Windows 11
  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7

  Windows Starter Editions are not supported.

   

• MacOS operating system—The following Mac OS operating systems are supported.
  • MacOS 12.0 Monterey
  • MacOS 11.0 Big Sur
  • MacOS 10.15 Catalina
  • MacOS 10.14 Mojave
  • MacOS 10.13 High Sierra
  • MacOS 10.12 Sierra

  Starting with MacOS 10.14 Mojave, the operating system includes a security feature called Full Disk Access (FDA) which blocks applications from accessing specific locations. This may prevent Data Protection from backing up and restoring files, such as Apple Mail, Photos, Calendar, and so on. In order to back up and restore these files, you must grant Data Protection access within Full Disk Access. Make sure you make the following change on a MacOS 10.14 or later device.

  1. Under the Apple icon, click System Preferences, Security & Privacy, and on the Privacy tab, select Full Disk Access.
  2. If the padlock icon is locked, click the icon and enter your MacOS credentials. Do not use your Apple ID or Data Protection credentials.
  3. Click Add an application (the plus icon), highlight Applications on the left, select Data Protection from the list, and click Open.
  4. If desired, click the padlock icon again to lock Full Disk Access.
  5. Restart the device.

   

• File systems—Case-sensitive file systems are not supported. The file system must be case-insensitive.
• Operating system language—Your computer can be running any language and locale. The console will be in English. However, if your administrator offers language support, your console may be localized in one of the following languages.
  • French - France
  • German - Germany
  • Italian - Italy
  • Japanese
  • Korean
  • Polish
  • Portuguese - Brazil
  • Simplified Chinese
  • Spanish - Spain
  • Turkish
• System memory—The minimum system memory is 1 GB.
• Free disk space—You must have at least 1 GB of free space on your computer.

• Drives—Data Protection supports local drives only. This includes SAN drives, which appear as local drives. This does not include NAS, which appear as volumes on a file server. Additionally, it does not include cloud-only drives. Features such as OneDrive On-Demand or iCloud are not supported because the files are only stored in the cloud, even though they appear visible locally.

• Browser—You need to have a recent version of a web browser installed.
• Microsoft .NET Framework—For Windows computers, Microsoft .NET Framework version 4.6.2 or later must be installed. If you do not have it installed, the Data Protection installation can install it for you.